Phantom Screens Reviews

Do we need to raise the screen in thunderstorms ?

Very pleased with the install and price on our retractable screen door!!! Great job....

Service rating : Install was good and fast.
Product : The order was a little delayed, however in this environment now, most custom built items are taking longer to be delivered. Good install. Screen works great.

Service rating : The fit and operation are excellent. Work was started on time and completed the same day with thorough cleanup.
Product : Very good. They look great, fit great, operate smoothly, and fulfill expectations for use. Very happy with purchase at this time.

Love my screen door best Investment I’ve ever made thank you for your service and I will pass on good compliments to all my friends that come through my door. Thank you again Marie Howes.

Service rating : Service was flawless.
Product : Installation was flawless! We really enjoy our three phantom screen doors.

Awesome product. Really enjoy having open doors knowing no bugs will get in.

Service rating : Installer and contractor did not seem to coordinate installation and this is a problem as the project is still unfinished after nearly 3 months.
Product : The dealer installer for our project has not been responsive and the job is still not finished after nearly of 3 months waiting for manual screens that were part of the job. The motorized units work fine, but the rest of the job needs to be finished.

Le service était excellent ,à temps et efficace

Service rating : Top notch service. We're convinced we were dealing with professionals from beginning to end.
Product : Installation was quick and easy without any mess! The screen door works exceptionally well and we're very pleased with the entire process! We highly recommend Phantom Screens for professionalism and quality products!

Service rating : I have not received service from the installer.
Product : I really like the door but it keeps sticking. I have used the proper lubricant to help but it keeps sticking halfway through close and open. I have reached out to the installer to no avail so I am disappointed with the lack of customer service.

Works as advertised.

The online purchase process was smooth. The installation was smooth as well. The technician was on time, very personable, and quick. The retractable screen door is great.

I love that I can get a cross breeze in my house without the worry of bugs coming in. The screen door works great!!!


Installers were here at the quoted time, They were efficient & finished installing when they said they would.

Service rating : Service techs appeared to have good knowledge of the door but cannot compensate for the inadequacies of the design.
Product : After installation, latching mechanism sometimes fails to engage resulting in immediate or delayed spontaneous opening of screen. A second service call to adjust the latching mechanism failed to correct the problem. We were told that the door frame was a little bowed not allowing straightforward latching. This house is 21 years old and I would doubt any metal doorway that gets full sun would be perfect after 21 years. I think that the design of the door should allow for age variations in a doorway. There are 2 fixes I can see would help. 1) Latching pieces mounted on top and bottom of doorframe should be made out of metal (not plastic) to avoid excessive wear which can also lead to spontaneous opening. 2) To be more full proof, latching mechanism should be manufactured with a magnet on the door and door frame to supplement the inadequate design of the latch.
Ted Rue

Love!!!! Keeps bugs out and even decreases suns intensity. We have screens without solar protection. The screens almost seem to not be there. The clear view through them is amazing. The screen motors are relative quiet.
Worthwhile purchase!

Service rating : Prompt and professional and efficient
Product : Excellent product excellent installation

Service rating : Excellent
Product : This is our second phantom screen door. Absolutely love it. Service from Jan's in Dunrobin was top notch.